Thank you for considering us.
We will process your order as soon as possible and we intend for you to
be entirely happy with your purchase. Please double check that the order is
what you intended and that you entered your address and other info correctly.
If you find an error you can respond to your confirmation. Please look over
your confirmation for the answers to most questions regarding your order.
RETURNS AND EXCHANGES:
Simply return your delivery within 30 days of the day you received it, in the
original condition and in the original item box or wrapping (if applicable) for
a refund. Shipping and handling charges are not refundable except for an error
on our part. You do NOT need permission or a return authorization number to
return an item. Please include a brief note with your name address and Zip code
on it. A copy of the invoice or the invoice number is helpful.
The following conditions also apply:
* If you order an item and then refuse the package, you will be charged
the postage or delivery charge.
* Items that are damaged or lost in delivery will be replaced ONLY, not
refunded. This policy is in place to prevent fraudulent transactions. There are
no exceptions to this rule. If an item arrives broken or is lost, we will
replace it no-charge. You acknowledge by ordering that this is the agreement.
* Custom made items (like dog tags or bracelets), items ordered in very large
quantities and therefore produced especially for you, or custom produced
patches, are not returnable except for a mistake in production and then only
for the corrected item. There would be the normal amount of time needed for
remaking the item.
*Sorry we do not ship COD
Except for the special circumstances mentioned above, all items are returnable
for any reason. You do not have to keep an item with which you are
dissatisfied. We want you to be happy with your purchase, and we want your
future business!
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DELIVERY TIMES:
IN-STOCK ITEMS:
Order turn around time of in-stock items is usually less than 5 days. At busy
times and for other reasons it can run 10 days. This does not include the time
it takes for the Post office to deliver your written order to us, or the time
it takes for them to deliver the filled order to you. All of that depends on
distance and other factors.
ITEMS MOMENTARILY OUT OF STOCK:
BACK ORDERS: Usually back ordered items are shipped in a week or so. However,
if there are back orders, PLEASE allow EIGHT WEEKS for complete delivery of
back-ordered items.
There is no additional shipping charge on back orders. You do not have to worry
about an additional shipping charge.
We do not charge your charge card till we ship!
EXCEPTIONS ON DELIVERY OF BACK ORDERS:
Some back ordered items consistently take longer to ship:
CUSTOM BRACELETS:
Custom engraved bracelets take about a month, sometimes less. All custom work
requires a deposit of about 1/2. This is charged shortly after you place your
order. When your order is ready to ship, you are then charged the balance.
If you have ordered in a qty of 20 or more you will receive a SECOND confirming
memo done manually that will specify your lower costs so you do not have to be
concerned that the original inception indicates the non-discounted prices. You
WILL get the reduced price.
HATS:
Most hats are in stock most of the time. However, hats which are out of stock
at the moment may take over a month to ship. This is particularly true of hats
with eggs or hats with direct embroidery. Since hats are one of our popular
gift-giving categories it is important you anticipate your needs early.
DOG TAGS:
Dog Tags are usually shipped in about 14 days.
MILITARY ID BADGES:
Allow about 3 weeks for ID Badges.
NAME TAPES and LEATHER TAGS:
Allow about 3 weeks for custom tapes and tags.
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BASIC US AND APO SHIPPING AND HANDLING:
General Shipping charges within the US or to APO addresses:
Amount of Order
$1.00 to $24.99 $3.50
$25.00 to $45.99 $5.75
$46.00 to $75.99 $8.75
$76.00 to $100.99 $10.75
$101.01 to $150 $13.75
$150.01 to $200 $14.75
$200.01 to $300 $16.75
$300.01 to $500 $18.75
$500.01 to $700 $20.75
Orders over $700 will have to be calculated individually depending on value,
weight, and distance.
OVERSEAS SHIPPING/INSURANCE SURCHARGES:
Canada = $2.00
+ basic shipping above
Overseas and Mexico:
$15 plus basic shipping above
All APO, FPO orders are shipped at DOMESTIC rates plus insurance charge.
PROBLEM LOCATIONS
Delivery to some locations can be problematical, examples: govt agencies,
military bases, large corporations. Parcels frequently
just disappear. Therefore, at the discretion of thebattlezone.com, a return
receipt may be required, cost for that being borne by the customer.
If you are using an APO address please make sure the
address is accurate and complete. APO parcels frequently
get returned for an incorrect or skimpy address. If your parcel is returned
because the address is inadequate you will be charged the reshipping charge.
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PRIORITY MAIL, FED EX, EXPRESS MAIL
You can opt for a faster shipping method. The costs for PRIORITY
MAIL, FED EX, or EXPRESS MAIL when used are estimated only. Extra surcharges
are frequently added by these services. If the actual Fed Ex, etc, charges are
higher than what is quoted to you, you will be invoiced the difference.
RUSH AND EMERGENCY DELIVERIES
(VIA PRIORITY MAIL, FED EX, EXPRESS MAIL)
:
It is generally impossible for us to receive an order on one day an get it to
you the very next day. There are always hundreds of orders in process and it is
not possible to drop everything to handle your order. When using these services
you must allow approximately 3 days for us to get your order out. On the other
hand it is important to emphasize that we normally do get orders out very
quickly and we will do our best to rush yours out also.
Personal emergencies, such as funerals, are considered on a case by case basis.
E mail us. We will do our best to help you.
Special handling applies only to the first delivery on an order and not to the
delivery of back orders. In other words, if it takes two deliveries to complete
an order that is to be shipped Fed Ex, the second part will not also be sent
Fed Ex but by regular means.
SOME SPECIFICS ON FASTER OPTIONS COSTS:
If you wish your order somewhat faster you can request Priority Mail and there
would be an $4.60 extra charge (unless the priority charge is higher), with no
guarantees as to how speedy the Post Office will be. And the necessary
amount of time still has to be left for us to process and send the order.
FED EX, and EXPRESS MAIL are also available. Please note that the basic LETTER
cost on these services generally starts at about $30. This charge is in
addition to our basic shipping and handling charge. Any charges over the basic
$30 will be back billed to the customer. As the weight goes up, as the distance
varies, the charges go up dramatically. And there are those annoying
surcharges that tend to spring up after shipment has been sent. For that reason
it is best to stay ahead of your deadlines. We make no money on these services
and would prefer not to see you waste your money unnecessarily. We also do not
guarantee their service. If you order an item Fed Ex and we drop it, say, on Thurs,
and it does not reach you till Monday, you are not then entitled to a refund of
the Fed Ex charges. We do not guarantee their services.
CREDIT APPROVAL on Fed Ex and Express Mail orders may delay the order. If you
place an order, especially a large order, and request it Fed Ex and this is
your first order, you cannot expect it to be shipped until we are sure of your
credit worthiness and that your charge transaction is not fraudulent. You may
be required to fax an imprint of both sides of your charge card along with your
signature. If the fax is illegible it will be useless. All of this will be time
consuming.
Obviously long term established customers will NOT have this problem. You must
plan ahead or be prepared to wait.
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FOREIGN ORDERS (non-US/APO):
Unlike most of our competitors we ship overseas and to APO
addresses all the time despite the difficulties! We do not claim to support our
military and then specifically decline to ship to them.
In the recent past, overseas deliveries have been seriously delayed because of
security problems. Please be aware of this. You might wait longer than you
might expect.
FOREIGN COUNTRIES (non-APO addresses)
In Addition to BASIC S & H there is an overseas surcharge for insurance.
This surcharge to most locations is $15. On small orders we reduce this at our
discretion. This does not apply to APO orders.
For Canada that
surcharge is only $2
If the actual charges are in excess of $15 + Basic (Canada,
$2 plus Basic) that excess will be also billed and must be paid before
delivery. Deliveries to certain areas of the world are risky. At our discretion
such packages will be sent REGISTERED mail. If this is necessary there will be
an additional $10 or appropriate charge. Should actual costs exceed this as
they often will, the excess will be billed also. This will not necessarily
speed up delivery since most international orders are held for credit reasons
to prevent the use of fraudulently obtained/used charge card numbers. Large
foreign orders will be charged first and then held for a month to establish
credit worthiness.
Generally we do not ship to Nigeria
or Indonesia. A
few other locations are also problematical.
Local custom charges may be assessed by your country. Deliveries with heavy
items like books, will be shipped surface, all regular charges still apply.
Due to heavy postage costs on Foreign Deliveries, such orders may be held
until they can be completely filled and THEN will be shipped. These orders will
be held only up to one month. They will be released with all remaining
back-orders canceled.
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E MAIL:
E Mail can only be delivered if you provide a correct e mail address.
All orders receive almost instantaneous confirmation.
All orders and back orders are sent with shipping notices.
If you provide an incorrect address, if your box is full, or your Spam Blocker
zaps our mail, etc, then you won't get the notices for your order.
If you do not receive notices, it is not because we have not sent them. Please
try to find out why. We answer virtually all e mail quickly.
Ordering Notes
There are still a few items that are not
shopping cart enabled. We have included a manual entry order form (you
have to enter all the item numbers, descriptions and prices). You may use
this manual entry form by itself for your whole order, combined with
shopping cart enabled items, or not at all if all of your items are
shopping cart enabled.
The ordering process will give you the option of ordering by postal
mail or fax if you prefer not to order on-line.
(TIP: Most browsers let you have a second window. Use one window to
browse items, and one window for the order form. This link should give most of you a second window with
an order form. Then come back to this 1st window, review the shipping
conditions and tour the BattleZone site to find your items. You can copy
and paste between the windows and not have to type in the items.
If you require a hard-copy order form
